Our Policies

Our Guarantee of Satisfaction and Return Policy

When you receive your purchase we expect you to be thrilled with it! If not, then immediately contact us and return it to us (within 3 days please) insured for a full refund less mailing costs. We want happy customers and work hard every day to keep it that way.: Our phone number is; 850-352-4156 or 850-573-0854

Returns will be accepted as follows:

The item(s) must be returned to us in the same condition in which it was received. You MUST purchase insurance equal to or greater than the purchase price of the item. The buyer is responsible for shipping costs to return the item.

DO NOT SHIP in an envelope or padded bubble lined envelope where as we have received numerous pieces of jewelry back that has been smashed during shipment. The postal service will void the insurance coverage due to insufficient packing. Please use a sturdy box along with bubble wrap or wrapping paper for proper packaging to return items.

Upon our receipt of the item and after inspection, your money will be refunded, less the shipping and handling costs for the original purchase. Returns must be received by us within 15 days of original purchase.

Refund on returns purchased by credit cards will be assessed a 3% handling charge to cover credit card fees. Thank you for your understanding.

Any item received by us that is damaged during shipment back to us will be assessed a damage control fee or sent back to purchaser if insurance is not purchased and guidelines are not followed above.

Contact us with any questions at: n.a.market@gmail.com
or

850-352-4156 / 850-573-0462

Ship Returns To:

For US Postal Service: Native American Market
P.O. Box 991
Cottondale, FL 32431
For UPS, FedEx or DHL: Native American Market
3614 Hwy 231 N.
Cottondale. FL 32431

For Damaged or Lost Items:

We will have to file a claim with the carrier. We will assist you every way possible in filing the appropriate forms with the carriers.

Jewelry Warranty:

Due to the delicate nature of antique turquoise stones and each individual's use and wear of jewelry, we DO NOT warranty old pawn jewelry for loss or damage of stones, or stress fractures in the silver after your purchase. Old pawn beaded necklaces done on cotton cord are also not guaranteed against breakage.

Layaway

We will layaway items for 1/3 down, and the balance paid in 60 days. Any items returned that had been placed in layaway will be charged a 25% restocking fee.

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