Policies & FAQ

Contact Information:

Email: n.a.market@gmail.com  or  south2southwest@gmail.com

Phone: 850-573-0462

How do I place an order?

If an item has a BUY IT NOW button, that will take you to a secure site where you can enter your credit card information or pay with PayPal.  If there is no BUY IT NOW button, you will need to call us with your order and we can take your information over the phone, or arrange for you to mail a money order.

How do we Ship?

Normal shipping is USPS Priority or first class. Shipping will be calculated and added after you place your order unless FREE SHIPPING is offered on that item.  If you live in Georgia, 7% sales tax will also be added.

Our Guarantee of Satisfaction and Return Policy

When  you receive your purchase we expect you to be thrilled with it!  If not, then immediately contact us and return it to us, insured (within 3 days please) for a full refund less mailing costs.  We want happy customers and work hard every day to keep it that way.

How do I send back a Return?

The item(s) must be returned to us in the same condition in which it was received.  You MUST purchase insurance equal to or greater than the purchase price of the item. The buyer is responsible for shipping costs to return the item.

DO NOT SHIP in an envelope or padded bubble lined envelope without putting it a box first as we have received numerous pieces of jewelry back that has been smashed during shipment. The postal service will void the insurance coverage due to insufficient packing. Please use a sturdy box along with bubble wrap or wrapping paper for proper packaging to return items.

Upon our receipt of the item and after inspection, your money will be refunded, less the shipping and handling costs for the original purchase.  Returns must be received by us within 10 days of original purchase.

Refund on returns purchased by credit cards will be assessed a 3% handling charge to cover credit card fees. Thank you for your understanding.

Any item received by us that is damaged during shipment back to us will be assessed a damage control fee or sent back to purchaser if insurance is not purchased and guidelines are not followed above.

Where to Ship Returns:

For US Postal Service:

 

Native American Market

P.O. Box 82

Dillard, GA 30537

 

For UPS, FedEx or DHL:

 

Native American Market

6810 Hwy 441 N

Dillard, GA 30537

For Damaged or Lost Items:

We will have to file a claim with the carrier. We will assist you every way possible in filing the appropriate forms with the carriers.

What is Your Jewelry Warranty?

All new jewelry is warranted for 6 months.

Do You offer Layaway?

We will layaway items for 1/3 down, and the balance paid in 60 days.  Any items returned that had been placed in layaway will be charged a 25% restocking fee.

Privacy Policy

We will never share, sell or trade your information.  Credit card information is destroyed after the sale is processed.